EN 1204: Effective Communication Skills II
Interaction in ‘service’: Job interviews,
business transactions
· Focus: Strategies
for opening and closing conversations, how to use a neutral
· Style of
speaking-polite and clear speech
· Procedure: job
interviews –provide a model. Get students to read it and practice
· With a partner.
Assign different interview situations for different groups. Students prepare
the interviews and practise them.
Office talk: over the phone, face-to-face
· Focus: how to
provide information, manage interaction, negotiate meaning
· Types of
activities:
- Read the advertisement for a product and provide
information to the purchasing officer of the company
- Place a catalogue order, take an order and fill out
the order form
e.g. your partner is a sales person. Look at the
catalogue page, select two items you want to buy and give your order. Make sure
your partner takes down the order correctly by confirming the information.
Conducting and participating in meetings
· Preparing for the
meeting; selecting the office-bearers, writing the agenda, minutes
· Practicing
appropriate strategies for opening and closing
· Conducting the
meeting with whole-class participation
Planning, organizing and participating in social
situations
· Focus: how to use
conversation for both transactional and interactional purposes, in different
social settings and for different social encounters.
· Types of
activities: plan, organize and participate in a variety entertainment,
‘shramadana’ campaign, picnic etc.
Interviewing different people
· Focus: strategies
for managing turn-taking in conversation, how to use a casual style of speaking
and a neutral or more formal style.
· Taking notes,
preparing reports / articles and presenting them.
· Types of
activities:
- Interviewing a lottery winner / a tourist on his
impressions of the country / a housewife about the cost of living / a director
of a corporation etc.
- Simulation: journalists from different media
interview Miss. Sri Lanka
Planning and organizing debates and participating
in them
· Focus: how to
initiate and continue a talk on a topic, how to present counter-arguments
· Procedure: 3
groups - a) proponents, b) opponents, c) judges
Stages:
- All 3 groups pre – debate preparation
- Groups a and b-opening arguments
- Groups a and b - counter arguments
- Group c - announce results with comments
- Write an essay balancing the
views of both sides